Do I need to charge the Hook Me Ups portable charger?
Yes, Hook Me Ups should be charged before every use. The charger should be charged at least 3-5 hours before every use (5 hours for a full charge and will fluctuate depending on the power source)

What devices can I charge with my Hook Me Ups portable charger?
Hook Me Ups can be used to charge most smart devices which require a USB output including (but not limited to): iPhone 4, iPhone 5, iPhone 6, Galaxy, Android Phones, Digital Cameras, Game Consoles (including PSP), MP3 Players (including iPods), Tablets, & E-Cigarettes.

What amount of charge will the Hook Me Ups battery bank provide?
The amount of charge will vary by device. For example, an iPhone can be charged 80%-100% after one use. The overall lifespan of the charger is 300-500 uses.

Does the Hook Me Ups portable charger come with multiple adapters for my different devices?
Yes, Hook Me Ups come with a multi-function cable with 3 detachable adapters: Micro USB (for Android, Blackberry & Windows Phones), 30-Pin (for iPhone 4) and Lightning (for iPhone 5 and iPhone 6). However, any of your other USB type cables can also be used with the battery bank.

How long will Hook Me Ups hold a charge?
The battery bank should hold a charge for 20-30 days when not used. If used, it should be fully charged again.

How do I use my Hook Me Ups portable charger?
Plug in the micro USB connector end to the battery bank, and the large USB connector end to an active USB port (can be used with wall outlets or computers). Once charged for at least 3-5 hours, connect the large USB connector end to the battery bank and attach the corresponding connector to your phone (Micro USB for Android, Blackberry & Windows phones, 30-Pin for iPhone 4, or the Lightning connector for iPhone 5 and iPhone 6. All of these are included with your portable charger.) You can also view our instructional video here

My Hook Me Ups charger looks a little different than in does on the web site.
Hook Me Ups are handmade so there may be some slight variations between the placement of the crystals. There may also be variations in the natural patterns or colors of some of the skins and leathers.

How do I care for my Hook Me Ups portable charger?
Keep your Hook Me Ups portable charger in its protective black pouch when not in use. The leathers can be wiped with a soft, slightly damp cloth to clean.

What is your return policy?
If you are not completely satisfied with your device, or if it is defective, you may return it within 10 days of receipt. Please contact us to make arrangements. Customer is responsible for return shipping costs. The item must be returned in its original condition in order to receive a refund of the unit cost, or an exchange for a same-priced item.

Do you offer cosmetic repairs?
Please inquire within for repairs. There will be a fee depending on the severity of the damage to the decorative elements of the device.

Do you ship Internationally?
International shipping rates may vary. Please inquire within.